What Our Clients Are Saying

They understand the needs and concepts to design and develop industry standards and theory exams that meet and exceed government qualification systems. I would recommend North Pacific because they are able to deliver what you ask for in a timely and efficient manner and are always a pleasure to work with.
— Fraser Cocks,
Executive Director,
BC Association for Crane Safety, New Westminster, B.C.

Our Guarantee

When you implement training built on North Pacific systems, we guarantee 90% of participants will pass with 90% or better. Click here for details.


Benefits

North Pacific provides a synthesis of performance improvement and defensible training systems that result in workers performing their jobs in a consistent manner that raises their productivity and lower stress, costs and liabilities.

Defensible Training System

Our Defensible Training System build
in the following components:

Documentation
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Documentation is everything when it comes to demonstrating due diligence in an investigation. It establishes credibility and truth.

We first check with your legal department, particularly if the training and tests we will be creating could have a career effect on the learners, such as hire-fire, promote-don't promote, demote, etc. We also ensure that your HR department understands criterion-referenced test assumptions. (HR departments are often familiar only with norm-referenced testing procedures, and if needed, we will explain the criterion-referenced test structure we use in our process.)

We document the processes we use when building your Defensible Training System, including, but not limited to the content determination, the instructional design decisions, the materials development process, the training process for your trainers who will be assigned to delivering the training, and the decisions made in creating the program evaluation tools.

This documentation is systematically created and becomes a permanent and integral part of your Defensible Training System.

Competency Analysis
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Instructional designers interview experienced workers and summarize job tasks into competency profile charts. These charts become the foundation for training content and competency assessment.

Training Manuals
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Our Training Manuals build on your operation and maintenance manuals. They serve as both a teaching tool and a reference for each learner. They can be in hard copy or on-line. Each manual includes:

Photos of your equipment in your operating environment

Concepts required to create workers who can think independently on the job

Step-by-step instructions required to complete job tasks identified in the competency profile chart

Integration of your standard operating procedures into task instructions

Practical recommendations from experienced operators / subject matter experts

Quick Reference Guides
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Quick Reference Guides contain the key operating procedures and the critical information that the operator requires on the job.

Knowledge Quizzes
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Written tests ensure the learner has grasped key concepts presented by the trainer.

Trainer Guides
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Trainer Guides provide a map for course delivery, ensuring consistency in content and teaching methods from one instructor to the next. They facilitate optimal learning by incorporating varied instructional techniques and checklists of expected performance standards, task by task.

Trainee Log Books
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Log books record the details of each training session completed by trainees. They enable trainees to ensure they have been through all the learning and practice sessions required before being assessed. Log books are carried by learners and turned over to the assessor for review and validation just prior to assessment. They become part of the learners' permanent records and help to provide proof that training actually took place.

Field Assessments
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This tool provides a checklist of job tasks that trainees must perform in order to demonstrate that they have achieved predetermined measurable, observable standards of competence. Once successfully completed, the field assessment becomes a document that signifies learners can perform the job to the standards listed.

Want more information on Defensible Training? Click here to go to our Defensible Training website.

Next Page - Proof of Competence

Free Report

Are you hampering the productivity of your employees?

Although technical efficiencies are the most common target for operational improvements, increasing worker performance is an area often overlooked but rich in potential payoffs.
"10 Ways Managers Can Optimize Worker Performance" will give you insights into the reasons why workers don't perform as well as they could on the job, and what you can do about it. Because almost all non-performance issues can be, and in fact, can only be—remedied by management.

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Our Clients

Our clients are resource sector managers focused on contributing to their companies' productivity, profitability and long-term viability.

They have dreams, but they are run ragged with the day-to-day demands of production, crisis du jour, the meetings and the unexpected, and always with the weight of personal liability hanging over their heads should there be a serious injury or environmental incident.

When they discover there is a way to reduce the pressure and improve results, they can start looking forward to going to work again.