Who we are David Lemiski, Associate David holds a Masters of Education in Instructional Technology, as well as Bachelor level degrees in Economics and Education. He has extensive experience managing projects, and developing performance improvement solutions that include system, product, and process documentation and training. Documentation solutions have included paper-based and online systems. His experience in developing training and instructional materials has included classroom-based, paper-based self-study, and computer based solutions. In the field of telecommunications, David has developed documentation and training solutions for hardware products, as well as for telecommunications billing and operational systems. To support system implementations, he has been involved in business process analysis, process mapping, and customization of system documentation, as well as the development of training tools to support the implementation of new systems in Network Operations Centres and call centres. In addition to experience with telecommunications operations, David has proven experience developing documentation and training solutions for a number of other industries including utility billing and customer care. Telefonica SA, Miami, Florida – documentation of business processes and procedures, equipment operation, and network configuration for a Network Operations Centre Cincinnati Bell, Cincinnati, Ohio – documentation of business and operational policies and procedures for the Internet Service Provider subsidiary (Zoomtown.com) of Cincinnati Bell Ossidian Technologies, Dublin, Ireland – development of a series of computer-based training courses covering wireline, wireless, and satellite telecommunications technology, telecommunications billing, rating, and revenue assurance procedures. Saville Systems, Edmonton, Alberta – management of user documentation and training teams, and management of internal technical training team, development of technical training materials for this telecommunications billing system provider. Advanced Technologies Inc., Markham, Ontario – analysis of customer document and needs assessment for development of online documentation for this utility billing system provider. Snohomish Public Utility District, Everett, Washington – analysis of business procedures and process flows for all customer service functions, and analysis of procedures and system interfaces for customer service representatives. Alberta Power Ltd., Edmonton, Alberta – development of documentation and training materials to support a customer information system implementation. Cisco Systems, San Jose, California – development of classroom and computer-based training materials for various hardware and software products.
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